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About Us
Inbound
PDS...Duty of Disclosure
You have a Duty of Disclosure under the Insurance Contracts Act 1984 (Cth) you are required to tell QBE Insurance (Australia) Limited certain things. Please read the PDS.
PDS... Privacy Policy
The Privacy Act 1988 (Cth) (the Act) regulates the way organisations such as QBE collect, use, protect and disclose personal information.
QBE are committed to safeguarding your privacy and the confidentiality of your personal information.
QBE collects only that personal information necessary for it to assess and manage your insurance application or policy, including any claim that may be made under the policy.
They will only use and disclose your personal information for a purpose you would reasonably expect.
They will request your consent for any other purpose.
If you do not provide QBE with this personal information they may not be able to process your application for insurance cover or process your claim.
QBE's aim is to always have accurate and up-to-date information. When you receive a Certificate of Insurance or other documents from them, you should contact them if the information is not correct. Where reasonably possible they will correct the information on their systems or held on file.
If you have a complaint or want more information about how QBE is managing your personal information, please contact the Compliance Manager. For security reasons, any request for details of personal information held by QBE should be made in writing.
PDS... QBE Dispute Resolution Process
If a complaint arises during your dealings with QBE or their representatives, you should first discuss the matter with the person with whom you have been dealing.
Where your complaint is not resolved to your satisfaction you should request that the matter be dealt with by QBE's Internal Complaints Handling Process.
The Distributor can assist you to lodge your complaint or our Customer Service Centre 1300 791 948 or (02) 9701 6500 can take the details for you.
You will be provided with a copy of their brochure detailing their complaints handling process.
Your complaint will be handled by a person with authority to resolve the matter.
Your complaint should be dealt with within 15 business days unless they notify you of the reasons why it cannot be dealt with within that time.
If the complaint remains unresolved to your satisfaction, you can request that it be reviewed by the Financial Ombudsman Service (the FOS).
The FOS resolves certain insurance disputes between consumers and insurers and will provide an independent review at no cost to you.
QBE Insurance is bound by the determination of the FOS but the determination is not binding on you.
PDS... The General Insurance Code Of Practice
QBE Insurance is a signatory to the General Insurance Code of Practice.
The Code aims to:
(a) promote better, more informed relations between insurers and their customers;
(b) improve consumer confidence in the general insurance industry;
(c) provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
(d) commit insurers and the professionals they rely upon to higher standards of customer service.
To obtain a copy of the General Insurance Code of Practice go to www.codeofpractice.com.au
MATTERS YOU SHOULD KNOW
Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 21 days of receiving the Certificate of Insurance and obtain a full refund, provided no claim has been made and your trip has not commenced. The Cooling Off Period does not apply to policy or trip extensions.
Insurance Discaimer Where a person uses the site to purchase travel insurance the following terms, conditions and acceptance criteria apply. Insurance issued by QBE Insurance ( Australia ) Ltd ABN 78 003 191 035 AFS Licence 239545. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. This material contains general information only and may not suit your particular circumstances. Cover limits apply as set out in the policy wording.
Global Surf Travel is a trading name of Global Surf Travel Pty Ltd ABN 79 083 338 649 P.O. Box 97 Burleigh Heads. QLD 4220. A distributor of QBE Insurance (Australia) Limited, we do not ask for, nor do we keep any of your personal details or information.
Disclaimer: You understand that the insurance contract is between you and QBE only and that Global Surf Travel / Global Surf Travel Pty Ltd is not the insurer of any risk and will not be liable for any damages, loss or claim whatsoever, in connection with the purchase of insurance from QBE Insurance (Australia) Limited.