QBE TRAVELLERS EMERGENCY ASSISTANCE OMEGA
It’s not just the financial impact when disaster strikes.

QBE Travel Insurance - Swine Influenza Coverage  

Emergency Assistance
QBE Omega provide emergency assistance and can be contacted by calling +61 3 8805 2800 or one of the free call numbers provided with your policy documentation or by emailing  omega@qbe.com . Omega staff can provide you with medical and non medical advice and assist you with information on preventative measures

Cover For Medical Illness
Any policy holder who falls ill with the swine flu virus whilst overseas must contact the Omega emergency assistance service. Customers will be covered for the cost of necessary and agreed medical treatment. If your illness causes you to change your travel plans, you will also be covered for the costs of rescheduling which will be arranged or authorised by Omega.
Cover will also be provided for delays arising from a mandatory quarantine period which forms part of your required medical treatment for swine flu virus.

Cover For Voluntary Rescheduling or Government Intervention
Many airlines have announced that they will allow rescheduling of trips to Central America at no charge. We recommend that you check with your travel agent or airline to establish their position.
QBE does not provide cover for voluntary rescheduling or cancellation, nor do we provide cover for rescheduling arising from a Government intervention or advice from a Government agency.
If your policy number has the prefix commencing Q, please contact QBE for further information relating to this policy.

Preventative Measures
A comprehensive list of preventative measures against the swine flu virus is available at http://www.who.int/en/ .
Travellers should wash their hands regularly with soap and water, avoid pork products such as bacon and sausages and avoid congregating in areas where people who might be infected by the swine flu virus are likely to congregate.

Contact Telephone Numbers for Assistance
Customer Enquiries Service   1300 791 948
Claims   1300 791 948
Medical Services   1300 791 948
OMEGA
(Emergency Services 		  1300 555 019
Not all hospitals are like the ones at home.
Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don’t speak English and equipment is limited to a stethoscope and a bandage. Or even just trying to rearrange your disrupted travel plans.
Sometimes you just need help from someone back home.
QBE’s inhouse travellers’ assistance team OMEGA has been providing assistance to travellers in need since 1992. OMEGA is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year. They are able to make decisions about your situation and can provide assistance with things such as:
•
Assessing and monitoring your condition after an accident or illness;
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Medical repatriation, if required;
•
Guaranteeing payment of hospital and medical bills;
•
Rescheduling disrupted travel plans;
•
Replacement of lost tickets, passports or travel documents;
•
Arrangement of emergency transfer of funds;
•
Interpreters in non-English speaking overseas hospitals; and
•
Urgent messages to your family or travel agent.

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.

OMEGA CONTACT DETAILS
Ensure you have your Certificate of Insurance number and contact details with you.
If you are in any of the following countries please use the toll free numbers below:
Austria 0800 291 702
Brazil 0800 891 8401
Canada 1800 665 3870
China North 10800 611 0133
China South 10800 361 0151
Fiji 00800 2149
France 0800 90 5097
Germany 0800 181 7694
Greece 00800 6112 6195
Hong Kong 800 933 877
Indonesia 001 803 61 683
Ireland 1800 552 636
Israel 180 945 6589
Italy 800 875 100		 Japan 00531 616 441
Malaysia 1800 800 428
Netherlands 08000 226 742
New Zealand 0800 441 678
Philippines 1800 1611 0045
Singapore 800 6161 051
South Africa 0800 99 3514
Spain 900 996 167
Sweden 0200 214 612
Switzerland 0800 838 533
Thailand 001 800 611 2885
United Kingdom 0800 899 813
United States 1800 765 8631
If you can’t use the toll free numbers above contact the international operator and ask for a “reverse charge” or “collect” call to 61 + 3 + 8805 2800.
Calls from mobile telephones will be at your cost.

OMEGA
Phone: 61 + 3 + 8805 2800
Fax: 61 + 3 + 8805 2815
email: omega@qbe.com

WITHIN AUSTRALIA
1300 555 019 - OMEGA Emergency Assistance
1300 791 948 - Claims
1300 791 948 - Customer Service
1300 791 948 - Medical Services
LOST CREDIT CARDS/TRAVELLERS CHEQUES?
Due to privacy requirements you need to contact your credit car/travellers cheeque company directly to cancel or replace credit cards and travellers' cheques
Contact the international operator and ask to make a collect call to the approprite phone number.
American Express 61 + 2 9271 8664
Diners Club 61 + 3 + 8643 2210
Visa 1 + 410 = 581 9994
Mastercard 1 + 636 + 722 7111
BEFORE YOU TRAVEL

Subscribe to smartraveller.gov.au to receive travel advice and warnings every time an update is made. For international travel, always confirm the status of your destination with the Department of Foreign Affairs and Trade Register with DFAT

Matters You Need To Know About
Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 14 days of receiving the Certificate of Insurance and obtain a full refund, provided no right or power has been exercised under it by you (eg no claim has been made) and your trip has not commenced. QBE's Distributor will arrange for a refund of the amount payable within 15 business days of you cancelling your policy. The Cooling Off Period does not apply to policy or trip extensions.
Confirming Transactions ... A Certificate of Insurance must be issued once you have completed your application form and you have paid the appropriate premium. If you want to confirm a transaction, for example whether the Certificate of Insurance has been issued, then you may contact us in writing or by phone
General Advice Warning [GAW] the advice has been prepared without taking into account the clients needs, objectives or financial situation. You should read the Product Disclosure Statement [PDS] relating to the product before making any decision about whether to acquire the product. You should be aware that exclusions do apply. For detailed information about the benefits, exclusions, and the process for making a claim please read the full Policy Wording attached to the policy
Global Surf Travel Pty Ltd (ABN 79 083 338 649) is an Authorised Distributor for QBE Insurance (Australia) Limited (ABN 78 003 191 035) AFSL 239545 Financial Services Guide