This is a brief summary of the information supplied by QBE Insurance (Australia) Limited concerning Toursafe Travel Insurance Policies from QBE.

WHO YOU ARE DEALING WITH
QBE Insurance (Australia) Limited ABN 78 003 191 035, AFS Licence No: 239545 GPO Box 82, Sydney NSW 2001 is a member of the QBE Insurance Group.

QBE Insurance Group is Australia's largest international general insurer and reinsurance group, and one of the top 25 insurers and reinsurers worldwide.
The company has been operating in Australia since 1886. QBE is a household name in Australian insurance, backed by sizeable assets and well known as a strong and financially secure organisation.

QBE ADDITIONAL TRAVEL INSURANCE FORMS

For any enquiries call toll free
1300 791 948  

Your Policy is a contract of insurance between you and QBE. You pay QBE the premium, and in return they provide you with cover under the travel plan you have chosen. Your contract consists of:
*

These terms and conditions
*
The section in the Schedule of Benefits which relates to the travel plan you have chosen
*
Your Certificate of Insurance, which will show the travel plan you have chosen
*
Any additional options
*
Any written endorsements QBE give you
Together these documents make up your policy
It is important that you read your policy carefully, and keep the booklet in a safe place for future reference
If you have any questions regarding your policy, please telephone QBE's Customer Service Centre on 1300 791 948 or
Sydney (02) 9701 6500 or email toursafe@qbe.com. Please note that calls to QBE will be recorded for training and verification purposes.
You should read the Product Disclosure Statement (Part 1 of the booklet) including;
Duty Of Disclosure, Privacy Policy and Dispute Resolution
The Policy Wording (Part 2 of the booklet) for detailed information about the benefits, exclusions and circumstances.
The Financial Services Guide (Part 3) explains the kind of financial services we offer and;
 Section K - Making a Claim for information regarding all claims.

HOW TOURSAFE TRAVEL INSURANCE IS ARRANGED
 QBE is the Product Issuer of Toursafe Travel Insurance and have prepared the brochure that contains the following sections which provide:
PART 1 - information about this travel insurance product (Product Disclosure Statement - PDS)
PART 2 - the detailed terms and conditions (Policy Wording)
PART 3 - information about the financial service being provided to you by the Distributor (Financial Services Guide - FSG)
This policy is underwritten by QBE Insurance (Australia) Limited AFS L239545 and issued to you by their Distributor.

The PDS is designed to assist you in your decision to purchase Toursafe Travel Insurance. It contains information about key benefits and significant features. Any advice in this document is of a general nature only and has not considered your objectives, financial situation or needs. The PDS also contains important information about your rights and obligations. If you have not been provided with a printed PDS, this information is set out in the PDS below

QBE is the Product Issuer of Toursafe Travel Insurance.
QBE have prepared the brochure that contains the following sections.
If you are having difficulties viewing the brochures (pdf format)
you may need to download the latest version of Acrobat Reader.
QBE's contact details are:
CUSTOMER SERVICE  
Phone (02) 9701 6500
Fax Fax: (02) 9744 7855
Toll Free 1300 791 948
Email toursafe@qbe.com
CLAIMS  
Phone (03) 8805 2741
Fax Fax: (03) 8805 2723
Toll Free 1300 791 948
Email travel.claims@qbe.com
MEDICAL SERVICES  
Phone (02) 9701 6500
Fax 1300 327 275
Toll Free 1300 791 948
OMEGA  
Phone (03) 8805 2800 (within Australia)
Fax (03) 8805 2815
Toll Free 1300 555 019
Email omega@qbe.com
Click to Download Toursafe International, Annual Multi Trip and Australian Brochure from QBE
24hr World-Wide Emergency Assistance
When disaster strikes and the unthinkable happens, it's reassuring to know someone back home is ready to take your call and assist you. Our dedicated QBE - OMEGA travellers' assistance teams are on call 24 hours a day, 7 days a week to provide you with assistance when you need it most.
QBE's in-house emergency assistance service OMEGA has been providing help to travellers since 1992.
Whether it is in Vietnam or Canada, one call connects you to someone back home. It's comforting to know the person you are speaking to, is part of the QBE Travel team of trained medical and insurance specialists, who can make decisions regarding your situation and provide assistance when you need it the most.
QBE can assist you with:
•
 Guaranteeing payment of hospital and medical bills
•
 Repatriation to Australia after an accident or illness
•
 Rescheduling of disrupted travel plans
•
 Replacement of lost tickets, passports or travel documents
•
 Arrangement of emergency transfer of funds
•
 Urgent messages to your family or travel agent
•
 Interpreters in non English speaking overseas hospitals
Where relevant all services are subject to a claim being accepted under the policy. W
*We, Our(s), Us means QBE Insurance (Australia) Limited ABN 78 003 191 035
hen you call OMEGA, they will need to know: Your insurance certificate no. and the telephone number to contact you.
Matters You Need To Know About
Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 14 days of receiving the Certificate of Insurance and obtain a full refund, provided no right or power has been exercised under it by you (eg no claim has been made) and your trip has not commenced. QBE's Distributor will arrange for a refund of the amount payable within 15 business days of you cancelling your policy. The Cooling Off Period does not apply to policy or trip extensions.
Confirming Transactions ... A Certificate of Insurance must be issued once you have completed your application form and you have paid the appropriate premium. If you want to confirm a transaction, for example whether the Certificate of Insurance has been issued, then you may contact us in writing or by phone
General Advice Warning [GAW] the advice has been prepared without taking into account the clients needs, objectives or financial situation. You should read the Product Disclosure Statement [PDS] relating to the product before making any decision about whether to acquire the product. You should be aware that exclusions do apply. For detailed information about the benefits, exclusions, and the process for making a claim please read the full Policy Wording attached to the policy
Global Surf Travel Pty Ltd (ABN 79 083 338 649) is an Authorised Distributor for QBE Insurance (Australia) Limited (ABN 78 003 191 035) AFSL 239545 Financial Services Guide