Global Surf Travel - Terms and Conditions

Global Surf Travel (ABN 70 083 338 649) shall be known as the 'the Company' in the conditions below. The following Terms and Conditions apply to current booking/s and supercede all other Terms and Conditions printed on passengers' statements. You are deemed to have read, understood and accepted the following booking and tour Terms and Conditions. Please check addendums to these Terms and Conditions, if any, upon booking.

Your tour price includes airfare, accommodation, transfers (if any) and meals (if any), as specified in the tour brochures, itineraries and booking form.

Your tour price excludes fuel tax, airport tax, airport security tax, airline insurance charges, visa fees, travel insurance, customs user fees as specified by the airline and airport authorities, laundry, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders/tour guides and tips to hotel porters, and all items of a personal nature.

You are strongly advised to purchase insurance coverage with respect to tour cancellation or curtailment, accident, injury, illness, medical and hospitalization, flight delays, baggage lost, etc. Our staff will be pleased to assist with enquiries of any travel insurance. Under no circumstances is our company to be constructed as a carrier under contract for safe carriage of the passenger or his/her baggage and belongings.

It is the passenger's responsibility to reconfirm all outgoing flights at least 72 hours prior to departure. Global Surf Travel is not responsible for any cancelled flights by the respective airline.

Accommodation is as specified in the package brochure and/or the booking form. Accommodation for adults is based on sharing twin or double bedrooms at the nominated or similar standard overnight. Because of the unique nature of some packages. the sharing of bathroom facilities may be necessary.

The air ticket issued is a special ticket issued to the specified airlines only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and not re-routable. A minimum charge of A$ 100 per ticket will be levied for any amendment of air tickets once issued, but subject to airlines conditions. Any alterations of the routing or change of date by the passenger is solely at his own risk. No refund will be made for any unused portions of the air tickets. At times, passengers may request for a change in the returning flights to a later date. This is subject to the airlines' conditions, ticket validity, additional charges and seat availability, etc. Any additional charge imposed by the airline will be borne by the passenger. For tours operated on chartered flights, no extension/deviation is permitted.

For any changes in the departure date or tour type, cancellation charges apply as spelt out under the section 'Payment and Cancellation Charges'

The company makes reasonable effort to avoid changes in itinerary. However, the company reserves the right to make minor changes at any one time without compensation and without any prior notice.

Cancellation of confirmed bookings, at your request, must be made in writing to avoid misunderstandings and received by the Company to be effective. The charges in the preceding paragraph apply. The Company reserves the right withdraw any itinerary or any bookings made by a client or decline or refuse any person as a member of the tour before the commencement of the tour, if it appears to the Company that any such person is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company's sole liability shall be limited to a refund on tour fare paid.

At times, due to low subscription of a particular tour, the company may choose to cancel the entire tour. The company may, if it chooses, recommend alternative tours, preferably to the same destination, or other tour to you. Should you decide not to accept the alternatives, all refunds will be paid to you within a month.

Extension of stays and/or deviations may be permitted at the end of the tour, subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of accommodation prior to commencement of tour. It is the passengers' responsibility to hold firm confirmation for his return flight. When the extension of stays and/or deviations cannot be confirmed two weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. All extra cost incurred to process the extension, e.g., administration fees, will be borne by the tour member. Please note that extensions of stays and/or will be at passenger's own expense and transfers to and from the airport will not be provided.

Payment may be made by credit card, direct debit and cheque. Cheques will only be accepted by the Company at least 21 working days before the scheduled tour departure. There will be an administrative fee of AU$200 to be charged for all return cheques. An interest of 2% per month will be levied for all outstanding amounts. In a situation where a defaulted cheque occurs, alternative payment must be made by credit card or direct debit only. Global Surf Travel reserves the right to cancel your bookings. Title of package, ticket, accommodation does not belong to the passenger until good payment is made.

In the case of Daily Charter Flight departure, Full Payment is required 7 days prior to departure. In the case of Overnight Plus Charter Flight, Full Payment is required 14 days prior to departure. Failure to comply with this may result in cancellation of your tour booking and in such an event, the cancellation fees as stated below are payable by you. Cancellation fees may vary during peak holidays (public holidays, day before and after public holidays, etc.,). Terms below apply only to tour packages operated by the company. For tour products or individual components supplied by third party(ies) and other air tickets, train services, accommodation bookings, etc, the cancellation charges under the Terms and Conditions of the third party(ies) shall apply witha handling charge of A$ 50 per service per passenger. Cancellation charges of the third party(ies) will include no-show fee, refund administrative fee, and any deposit committed to their suppliers to secure the confirmation of the services requested.

Cancellation fees per person (A$) are as follows:

Where the company has not seen negligent nor in breach of any duty, they assume no responsibility for injury, damage, accident, loss, delay, or irregularities that may be caused to persons or property, where such occur as a result of circumstances beyond their control. The Company is an agent of airlines, transport companies, etc, and is not liable for changes made by suppliers but will render assistance wherever possible. All tickets, coupons and orders are furnished and issued subject in all respects to those Terms and Conditions under which the means of transportation or other service provided thereby are offered or supplied by owners, operators, public carriers managing agents or agents. The company will not be responsible or liable for (damages, refund or otherwise) for: a. Mechanical breakdowns (except where it is due to negligence on the part of the company or its agents), government actions, weather, act of God, strikes compulsory quarantine or other circumstances beyond it's control. b. The failure of the client to obtain required documentation (e.g. health certificates, visa, passports etc). c. The failure of the client to follow reasonable instructions including but not limited to check-in and check-out places and times. Any liability of the Company for breach of any provision of, or any term implied by the Trade Practices Act 1974 (Cth) or equivalent State legislation whose operation cannot be excluded, is limited to the extent possible, at the option of the Company, to re supply the service or payment of the cost to have the services supplied again.

The purchase of services from the Company is acknowledgement that you have read and understand all information contained within these Terms and Conditions including all Terms and Conditions outlined within this clause. You acknowledge and agree:- that the tour activity that will be conducted will expose you to the risk of serious injury including possible death. You will comply with all of these Terms and Conditions, that all information provided by you in these Terms & Conditions are true and correct, that you are prepared to participate in the tour notwithstanding the risk of injury, death or property damage whilst participating in the Tour.

It is a condition of your acceptance to participate in the tour that you release and indemnify the Company, in that, you release and indemnify the Company and agree to keep the Company indemnified in respect of all loss, damage, consequential loss and damage, claims, demands, proceedings, actions, claims by you against the Company or any liability for death, personal injury or property damage, or any other loss suffered by you howsoever caused whether that loss, damage or otherwise is caused out of any act, default or omission on our part or on the part of our employees, servants, agents, invitees, licensees, subcontractors or consultants. You further acknowledge that “claims” includes any actions, suits, causes of action, demands, debts due, cost and expenses and other liabilities of any nature whether present, future or contingent, including but not limited to a claim arising from a negligent act or omission by the Company, its employees, servants, agents, invitees, licensees, subcontractors or consultants.

It is the passenger's responsibility to ensure that they have a valid passport with a minimum of 6 months validity from the date of departure. Relevant visas and vaccinations may be required. You must have the necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the countries to be visited (e.g., exit permit, work permit, social visit pass, etc).

Please check with us regarding visa requirements. Service fee applies for any visa application. If visa application is rejected by embassy, the service fee is non-refundable. Different embassies/consulates require varying lengths of time to process visa applications. If you are not a Singapore Passport holder, please forward your passport to us as early as possible for visa applications. We render assistance in making visa applications, whenever possible. The company cannot, however, guarantee the approval of your visa application. This service is subject to auxiliary charges. (Please check with our staff for the amount). In the event of the lost of passport(s) in the process of Visa application, Global Surf Travel's liability is restricted to the replacement of the passport only. If, for any reason, your application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the company at least 35 days prior to your departure. If less than 35 days notice is given, the relevant cancellation charges as stated under the section 'Payment and Cancellation Charges' and/or in the addendums to these Terms and Conditions, if any, will apply. The company cannot be held responsible for any expenses, reimbursements or refund of any tour costs if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, customs regulation, possession of unlawful items or irregularities that may cause harm/damage to persons or property.

If there are any special requests regarding special meals, dietary requirements, adjoining rooms etc, feel free to inform us when booking. Such requests are subject to confirmation, surcharge and availability.

Global Surf Travel is not obligated to transfer booking out to another agent. If the customer requires Global Surf Travel to do so, a service charge will apply.

No refund will be made in respect to accommodation, meals, sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passengers amends, cancels or otherwise varies arrangements after commencement of the tour.

Refunds will take a period of 2 months to process. Value of refund and amount to be refunded is subject to the discretion of the airline / tour operator. It is also subject to cancellation and administrative charges by Global Surf Travel / Airline / Tour Operator. In additional to the airlines / tour operator cancellation & refund charges, Global Surf Travel will levy an administration fee of A$ 30 per person.

Access by any person to the Site is conditional upon that person accepting and complying with all of the Terms and Conditions contained herein and the GLOBAL SURF TRAVEL Privacy Policy (a copy of which is included on the Site) to which GLOBAL SURF TRAVEL is also obligated to comply with. The Terms and Conditions may be altered only by GLOBAL SURF TRAVEL without notice and it is the User’s responsibility to monitor changes. Use of the Site constitutes acceptance of all the Terms and Conditions.

Where a person uses the Site to make a reservation and arrange issue of a Ticket for travel, the Internet Reservations Terms and Conditions, Ticket Terms and Conditions and the GLOBAL SURF TRAVEL Terms and Conditions apply. Please contact GLOBAL SURF TRAVEL via the Contacts set out below if you have any queries with regard to these arrangements.

GLOBAL SURF TRAVEL does not have control over the acts of third parties and cannot be liable for contents of any linked web site or any information provided by, or based on information obtained from, third parties. Where third party information has been used, GLOBAL SURF TRAVEL makes no representation as to the accuracy or completeness of that information including any data, opinion, conclusion, comparison or forecast. GLOBAL SURF TRAVEL shall incur no personal liability whatsoever in relation to the information contained on the site or in connection with it. Contact us or the relevant third party prior to relying on the accuracy of any information contained on this Site.

a. You must not use the Site or any of the material contained in it for any purpose which is unlawful, prohibited under these Terms, or which violates any right (including copyright) of GLOBAL SURF TRAVEL or any third party;

b. You must not access or attempt to access any part of the Site which is not designated for access by your password;

c. You may save a local copy of or print material posted on the Site for your own information, research or study and to inform others about the Site but you may not reproduce, duplicate, copy, sell, re-sell, adapt, perform in public, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or taping) or otherwise exploit any part of this Site for any commercial purpose;

d. You must not post or transmit to the Site any illegal, threatening, abusive, defamatory, obscene, pornographic or indecent information or material of any kind, or any material in contempt of any court or parliament, or encourage any other person to do so;

e. You must not knowingly post or transmit or permit the posting or transmission of any material to the Site which contains a virus;

f. You must not post or transmit any material to the Site which breaches any laws relating to a person's right to privacy or the export of personal data;

g. You must not post or transmit any material to the Site which is incorrect or misleading;

h. You must take your own precautions to ensure that whatever you select from the Site is free of viruses or anything else that may interfere with your or any third parties' computer system.

GLOBAL SURF TRAVEL may refuse access or edit or delete material posted by you in contravention of these conditions.

The Site may contain links to web sites operated by third parties. The inclusion of any link does not imply any endorsement of the linked site by GLOBAL SURF TRAVEL nor is GLOBAL SURF TRAVEL responsible for the contents of any linked web site or any hyperlink contained in the linked web site. Further, GLOBAL SURF TRAVEL does not warrant the correctness, accuracy, timeliness, legality or reliability of any third party web site, including the contents of any link framed by this Site. Taking a link to a third party website is entirely at your own risk.

All information on this Site is subject to change without notice and is provided "as is" without express or implied warranty of any kind. No representations about the content and suitability for any purpose of the information contained in this Site are made. To the full extent permissible by law, GLOBAL SURF TRAVEL disclaims all warranties with regard to this information or other material on the Site, including all implied warranties as to merchantability or fitness for use. GLOBAL SURF TRAVEL is not liable for any damages whatsoever including any special, indirect or consequential damages resulting from loss of use, data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it. GLOBAL SURF TRAVEL does not warrant that the Site will be uninterrupted or error-free. You are recommended to seek independent advice before acting on any material or information contained in this Site and you must not provide any warranties to third parties in relation to the contents or performance of the Site.

The Internet, World Wide Web and third party networks or facilities are beyond the control of GLOBAL SURF TRAVEL and as such you must assume all risk and liability for their use. Internet browsers use “Cookies”, small strings of data, to store identification information for website visits and assist in internet navigation. Cookies are not used within this website. Except as detailed in our Privacy Policy, GLOBAL SURF TRAVEL neither warrants nor accepts any liability whatsoever with regard to the use or consequences of the use of Cookies if included in future.

All information, text, logos, photographs, graphics, trade marks, and other material on this Site are the property of GLOBAL SURF TRAVEL or a third party where indicated (such as an Internet Booking Engine provider) and as such are protected under Australian laws and through international treaties. Use of the Site will not confer any intellectual property rights with regard to its inclusions or any goodwill or reputation associated with it. Any material included in the Site must not be used or reproduced without the prior specific and written permission of GLOBAL SURF TRAVEL or the applicable third party. All rights are reserved.

I have considered “By entering this site, you will be deemed to have released and discharged Global Surf Travel P/L t/a Global Surf Travel TM and Airsurfing TM from all liability which might arise, including liability in respect of any defamatory material on any database or in respect of any dealing with any work (including software) in which you hold any copyright or other intellectual property right.”

GLOBAL SURF TRAVEL is not liable for any statements or offers made by third party advertisers or third party suppliers of goods and services.

All fares, prices, taxes and fees listed on this Site are accurate only as at the time they were posted or notified to GLOBAL SURF TRAVEL. GLOBAL SURF TRAVEL is not liable for the correctness of such fares, prices, taxes and fees or changes thereto, including where changes have not been reflected on the Site. All fares, prices, taxes and fees are quoted in Australian Dollars and may or may not be inclusive of Goods and Services Tax and other taxes, charges and levies imposed by any government, airport operator or other party.

GLOBAL SURF TRAVEL reserves the right to cease, interrupt or withdraw access to the Site for any reason, including without limitation, for upgrades and maintenance of the Site. Access to the Site may be terminated at any time without notice and for any reason. Such termination or removal of the Site shall not affect any of the provisions of these Terms and Conditions and that such Terms and Conditions continue to operate after termination.

To the extent permissible by law, GLOBAL SURF TRAVEL is not liable for any direct, indirect, incidental, special, exemplary, consequential or other damages whatsoever, (including but not limited to liability for loss of use, data or profits or interference with or damage to computer systems), without regard to the form of any action, including but not limited to contract, negligence or other tortuous actions, arising out of or in connection with the Site, including any data or contents accessed through the Site.

Liability in relation to breach of the statutory warranties and conditions as defined in the Trade Practices Act 1974 (Cth) in connection with use of the Site, is limited to those liabilities as expressed above.

These Terms and Conditions also apply to a person who makes a Booking using the Internet Reservations capability on the GLOBAL SURF TRAVEL website (the Site). The information and data contained in, or accessed through, Internet Reservations is subject to change without notice.

Internet Reservations relies upon interaction of various computer systems, global communications networks and is technically complex. Accordingly, GLOBAL SURF TRAVEL does not represent nor warrants use of Internet Reservations will result in a confirmed Booking until it has been confirmed in the final screen of the reservation process that the Booking has been accepted and confirmed. Further, GLOBAL SURF TRAVEL neither warrants nor represents the accuracy or completeness of the data used in Internet Reservations nor does GLOBAL SURF TRAVEL warrant or represent that your access to Internet Reservations will be uninterrupted, error free or free from virus or other harmful effects.

In using Internet Reservations and the Internet the User assumes the total risk and responsibility with regard to the submission of any personal or business information. The handling by GLOBAL SURF TRAVEL of your personal information provided as part of using Internet Reservations is governed by GLOBAL SURF TRAVEL Privacy Policy – refer to the GLOBAL SURF TRAVEL Privacy Statement a copy of which is on this website.

To the maximum extent permissible by law and subject to above, GLOBAL SURF TRAVEL specifically disclaims and the User waives all warranties, express or implied, in respect of Internet Reservations including, but not limited to, merchantability, fitness for a particular purpose, non-infringement or compatibility between any computer or communication software or hardware.

Subject to above and to the maximum extent permitted by law, GLOBAL SURF TRAVEL is not liable for any injury, loss, claim or damage, including those based in negligence, whether actual, incidental or consequential (including, but not limited to, loss of profits or other special damages) which arises or may arise out of or is in any way connected with the following;

a. Any access to or use of Internet Reservations; or

b. Any data, information or material contained in Internet Reservations including, but not limited to the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use; or

c. The submission of any personal or business information, including, but not limited to, bank and/or credit card details; or

d. The unavailability of Internet Reservations in whole or in part or any failure or delay in any way connected with the use of Internet Reservations because of the Internet, GLOBAL SURF TRAVEL’s or any third party's systems or technology or any other circumstances, including, but not limited to the use of or inability to use Internet Reservations to check prices and availability or for reservations, ticketing or any other use;

e. The performance or non-performance by GLOBAL SURF TRAVEL or its contractors or suppliers or the failure of any function or service associated with Internet Reservations, in whole or in part; or

f. Any unauthorised access or breach of security into Internet Reservations; or

g. Any booking or reservation made through Internet Reservations that, for any reason, has not registered or is delayed or is incorrect in any respect.

GLOBAL SURF TRAVEL and its licensors retain all rights (including, but not limited to copyright and patent rights) with respect to all software and underlying information or material available through Internet Reservations and material contained on the Site. The download or otherwise export or re-export of any software or underlying information or material available through Internet Reservations or the use, copying, modification, transmission, storage, publishing or distribution of material on the Site, or creation any other material on the Site, is prohibited except in the course of the normal use of the Site and Internet Reservations or with the prior written permission of GLOBAL SURF TRAVEL and in full compliance with all applicable laws and regulations.

GLOBAL SURF TRAVEL may, at any time and at its sole discretion and without cause or notice, terminate or restrict access to Internet Reservations or refuse to give effect to any Internet Reservations booking or reservation without notice and without giving reasons.

It is a condition of use of Internet Reservations that Users take all reasonable steps to ensure that personal or business information (including bank and/or credit card details) are not accessed or used by any unauthorised person and that all security or operational procedures are complied with.

GLOBAL SURF TRAVEL have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information and dissemination practices for these web site: www.globalsurftravel.com.au. We are not responsible for the privacy practices or the content of other web sites. Contact information obtained from this site is used only within the Company and is not for public knowledge. Email Addresses: This site keeps user email addresses private. They are never disclosed or sold to outside sources. Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Browsers: We highly recommend the use of a 128-bit key browser for optimum privacy and security.