QBE Assist - Worldwide Emergency Assistance
24 hours a day, 365 days a year
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QBE Assist is a team of high trained medical and insurance specialists, ready to help travellers in the event of an accident, illness or mishap during their travel.
QBE Assist can coordinate medical evacuation and repatriation for those travellers who become seriously injured or ill whilst travelling abroad.
Important Information
Providing assisance is not, in itself, an admission of liability for a claim and where relevant, all services are subject to a claim being accepted by QBE under the policy. |
An international network of providers
On occasion where language, politics and culture can interfere with the operational aspects of an evacuation or repatriation, QBE Assist, with access to a vast network of international service providers, aims to provide a seamless delivery of service. |
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Sometimes travellers just need help and QBE Assist is there when needed the most.
The QBE Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency. |
Resourced to Respond, Highly Skilled and
Specially
Trained
QBE Assist is based in Melbourne and coordinates medical evacuation and repatriation to Australia for customers with a QBE travel insurance policy who become seriously injured or ill whilst travelling abroad. Travellers can rest assured knowing that QBE's emergency assistance is co-ordinated by QBE staff and systems and not outsourced, eliminating any unnecessary delays. |
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Hurt, Sick and Away
Requiring medical attention is stressful at the best of times when you are home let alone being overseas, potentially without the familiarity of English speaking medical staff or the confidence of a fully equipped Australian hospital.
The QBE Assist team of medical experts is on hand for: |
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assessing and monitoring after an accident or illness; |
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provision for medical repatriation, if required; |
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making payment of hospital and medical bills. |
QBE's Medical and Emergency Assistance Team.
QBE Assist work closely with numerous hospitals, health care groups and other service providers. In the event that repatiation is required, QBE Assist's repatriation crew are only a phone call away. The QBE Assist crew, made up of a Medical Director, Doctors, Paramedics and Critical Care Nurses are specially trained and qualified for air or land based medical patient transfers, offer immediate care. |
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Disrupted, Lost and Desperate
Airport closures; lost or stolen documents; missing luggage all add up to frustration and anxiety when travelling. Some of the levels of support QBE delivers to it's customers are: |
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assistance with the rescheduling of travel arrangements, replacement of lost passports or travel documents; |
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rescheduling disrupted travel plans; |
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in the case of an emergency, providing a message service for customers so they can keep in touch with their family, employer or travel agency back home. |
