QBE TRAVELLERS EMERGENCY ASSISTANCE OMEGA
It’s not just the financial impact when disaster strikes.
QBE Travel Insurance - Swine Influenza Coverage |
Emergency Assistance
QBE OMEGA provide emergency assistance and can be contacted by calling 61 + 3 + 8523 2800 or (within Australia) one of the free call numbers provided with your policy documentation or by emailing omega@qbe.com. OMEGA staff can provide you with medical and non medical advice and assist you with information on preventative measures |
Cover For Medical Illness
Any policy holder who falls ill with the swine flu virus whilst overseas must contact the OMEGA emergency assistance service. Customers will be covered for the cost of necessary and agreed medical treatment. If your illness causes you to change your travel plans, you will also be covered for the costs of rescheduling which will be arranged or authorised by OMEGA.
Cover will also be provided for delays arising from a mandatory quarantine period which forms part of your required medical treatment for swine flu virus. |
Cover For Voluntary Rescheduling or Government Intervention
Many airlines have announced that they will allow rescheduling of trips to Central America at no charge. We recommend that you check with your travel agent or airline to establish their position.
QBE does not provide cover for voluntary rescheduling or cancellation, nor do we provide cover for rescheduling arising from a Government intervention or advice from a Government agency.
If your policy number has the prefix commencing Q, please contact QBE Customer Service on 1300 555 017 for further information relating to this policy. |
Preventative Measures
A comprehensive list of preventative measures against the swine flu virus is available at http://www.who.int/en/ .
Travellers should wash their hands regularly with soap and water, avoid pork products such as bacon and sausages and avoid congregating in areas where people who might be infected by the swine flu virus are likely to congregate. |
Contact Telephone Numbers for Assistance |
Policy Customer Enquiries Service |
1300 555 017 |
Claims |
1300 555 017 |
Medical Services |
1300 555 017 |
OMEGA Emergency Services |
1300 555 019 |
Not all hospitals are like the ones at home. Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don't speak English and equipment is limited to a stethoscope and a bandage. Or even just simply trying to rearrange your disrupted travel plans. Sometimes you just need help. QBE's inhouse travellers' assistance team OMEGA has been providing assistance to travellers in need since 1992. OMEGA is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year. They are able to make decisions about your situation and can provide assistance with things such as:
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Assessing and monitoring your condition after an accident or illness;
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Medical repatriation, if required;
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Guaranteeing payment of hospital and medical bills;
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Rescheduling disrupted travel plans;
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Replacement of lost tickets, passports or travel documents;
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Arrangement of emergency transfer of funds;
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Interpreters in non-English speaking overseas hospitals; and
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Urgent messages to your family or travel agent.
Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
Please take the Certificate of Insurance and emergency assistance information with you on your trip. It is important to read this information and your Product Disclosure Statement and Policy Wording before you leave.
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Make sure you always have the OMEGA Assistance numbers handy. |
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Place your Certificate of Insurance in a safe place and keep it with your travel documents. |
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Keep all receipts, doctors, police and airline reports, to support your claim. |
| When you call OMEGA, they will need to know: |
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Your Insurance Certificate Number. |
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Telephone numbers to contact you. |
If you are in any of the following countries please use the toll free numbers below:
Country/City |
Phone Number |
Austria |
0800 291 702 |
|
Brazil |
0800 891 8401 |
|
Canada |
1800 665 3870 |
|
China North |
10800 611 0133 |
|
China South |
10800 361 0151 |
|
Fiji |
00800 2149 |
|
France |
0800 90 5097 |
|
Germany |
0800 181 7694 |
|
Greece |
008 006 112 6195 |
|
Hong Kong |
800 933 877 |
|
Indonesia |
001 803 61683 |
|
Ireland |
1800 552 636 |
|
Israel |
1809 456 589 |
|
Italy |
800 875 100 |
|
Japan |
00531 616 441 |
|
Malaysia |
1800 800 428 |
|
Netherlands |
08000 226 742 |
|
New Zealand |
0800 441 678 |
|
Philippines |
1800 1611 0045 |
|
Singapore |
800 6161 051 |
|
South Africa |
0800 99 3514 |
|
Spain |
900 996 167 |
|
Sweden |
0200 214 612 |
|
Switzerland |
0800 838 533 |
|
Thailand |
001 800 611 2885 |
|
United Kingdom |
0800 899 813 |
|
USA |
1800 765 8631 |
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If you can't use the toll free numbers above contact the international operator and ask for a "reverse charge" or "collect" call to 61 +3 + 8523 2800. Calls from mobile telephones will be at your cost.
OMEGA
Phone: 61 +3 +8523 2800
Fax: 61 +3 +8523 2815
email: omega@qbe.com
WITHIN AUSTRALIA
1300 555 019 - OMEGA Emergency Assistance
1300 555 017 - Claims
1300 555 017 - Customer Service
1300 555 017 - Medical Services
Completed Claim Forms should be forwarded to:
QBE Travel Claims Department
P.O. Box 12090
Melbourne VIC 8006
Australia
Need To See A Doctor or Dentist?
Obtain a recommendation from friends, relatives or the place where you are staying. Obtain a report from the physician or dentist stating the nature of the condition and the cause. Contact OMEGA as soon as possible. Keep receipts for payments made and submit a claim form when you return.
Hospitalised?
Call OMEGA immediately so that they can monitor your condition and liaise with the hospital and if necessary arrange to have you brought home by their OMEGA Medical team.
When you call OMEGA will need to know names, phone and fax numbers for:
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The Hospital |
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Your treating Doctor |
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Your local Doctor at home |
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Your travel partner and/or relative/friend at home |
Is Your Luggage Delayed By The Carrier?
Immediately advise the carrier and obtain written acknowledgement from them that you have reported that your luggage has not arrived. If it has been delayed for 10 hours and you need to purchase essential clothing and toiletries please keep all the receipts so that you can claim for them.
Lost Something Or Had It Stolen?
You will need to report the loss or theft to the police or the responsible officer (i.e. - aircraft, vessel, train, motor coach or hotel representative) within 24 hours of noticing the loss and obtain a written report.
Lost Credit Cards/Travellers' Cheques?
Due to privacy requirements you need to contact your credit card/travellers cheque company directly to cancel or replace credit cards and travellers' cheques.
Contact the international operator and ask to make a collect call to the appropriate phone number.
| American Express |
61 +2 +9271 8664 |
| Diners Club |
61 +3 +8643 2210 |
| Visa |
1 +410 +581 9994 |
| Mastercard |
1 +636 +722 7111 |
Before You Travel
Subscribe to smartraveller.gov.au to receive travel advice and warnings every time an update is made.
Airline/Travel Tickets?
The quickest way to replace your tickets is to contact a local office of your airline/tour operator or to call your Travel Agent. If you still have difficulties please call OMEGA and they will assist you.
Passports/Visas?
Contact the local Embassy or Consulate or alternatively call OMEGA and they will advise you about what to do to arrange replacements.
Just in Case...
Your bags are delayed, pack a change of clothes and toiletries in your hand luggage and always carry your travel documents and passport with you while travelling.
Obtain Reports And Keep Receipts
If you intend to lodge a claim, reports from doctors, police, airlines and receipts for purchases and expenses that you will claim for, will be required in order to claim. Ensure you keep all receipts and obtain copies of any reports.
Never Leave Luggage In A Motor Vehicle Unattended Always ensure valuables are in a safe and secure place.
For travel advice, visit smartraveller.gov.au . It's a must see destination. |