QBE Insurance

Terms & Conditions

QBE TRAVELLERS EMERGENCY ASSISTANCE OMEGA
It’s not just the financial impact when disaster strikes.

QBE Travel Insurance - Swine Influenza Coverage
Emergency Assistance QBE OMEGA provide emergency assistance and can be contacted by calling 61 + 3 + 8523 2800 or (within Australia) one of the free call numbers provided with your policy documentation or by emailing  omega@qbe.com. OMEGA staff can provide you with medical and non medical advice and assist you with information on preventative measures
Cover For Medical Illness Any policy holder who falls ill with the swine flu virus whilst overseas must contact the OMEGA emergency assistance service. Customers will be covered for the cost of necessary and agreed medical treatment. If your illness causes you to change your travel plans, you will also be covered for the costs of rescheduling which will be arranged or authorised by OMEGA. Cover will also be provided for delays arising from a mandatory quarantine period which forms part of your required medical treatment for swine flu virus.
Cover For Voluntary Rescheduling or Government Intervention Many airlines have announced that they will allow rescheduling of trips to Central America at no charge. We recommend that you check with your travel agent or airline to establish their position. QBE does not provide cover for voluntary rescheduling or cancellation, nor do we provide cover for rescheduling arising from a Government intervention or advice from a Government agency. If your policy number has the prefix commencing Q, please contact QBE Customer Service on 1300 555 017 for further information relating to this policy.
Preventative Measures A comprehensive list of preventative measures against the swine flu virus is available at http://www.who.int/en/ . Travellers should wash their hands regularly with soap and water, avoid pork products such as bacon and sausages and avoid congregating in areas where people who might be infected by the swine flu virus are likely to congregate.
Contact Telephone Numbers for Assistance
Policy Customer Enquiries Service	1300 555 017
Claims	1300 555 017
Medical Services	1300 555 017
OMEGA Emergency Services	1300 555 019

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
Please take the Certificate of Insurance and emergency assistance information with you on your trip. It is important to read this information and your Product Disclosure Statement and Policy Wording before you leave.

*	Make sure you always have the OMEGA Assistance numbers handy.
*	Place your Certificate of Insurance in a safe place and keep it with your travel documents.
*	Keep all receipts, doctors, police and airline reports, to support your claim.
When you call OMEGA, they will need to know:
*	Your Insurance Certificate Number.
*	Telephone numbers to contact you.

If you are in any of the following countries please use the toll free numbers below:

If you can't use the toll free numbers above contact the international operator and ask for a "reverse charge" or "collect" call to 61 +3 + 8523 2800. Calls from mobile telephones will be at your cost.
OMEGA
Phone: 61 +3 +8523 2800
Fax: 61 +3 +8523 2815
email: omega@qbe.com

WITHIN AUSTRALIA
1300 555 019 - OMEGA Emergency Assistance
1300 555 017 - Claims
1300 555 017 - Customer Service
1300 555 017 - Medical Services

Completed Claim Forms should be forwarded to:
QBE Travel Claims Department
P.O. Box 12090
Melbourne VIC 8006
Australia
Need To See A Doctor or Dentist?
Obtain a recommendation from friends, relatives or the place where you are staying. Obtain a report from the physician or dentist stating the nature of the condition and the cause. Contact OMEGA as soon as possible. Keep receipts for payments made and submit a claim form when you return.
Hospitalised?
Call OMEGA immediately so that they can monitor your condition and liaise with the hospital and if necessary arrange to have you brought home by their OMEGA Medical team.
When you call OMEGA will need to know names, phone and fax numbers for:

Is Your Luggage Delayed By The Carrier?
Immediately advise the carrier and obtain written acknowledgement from them that you have reported that your luggage has not arrived. If it has been delayed for 10 hours and you need to purchase essential clothing and toiletries please keep all the receipts so that you can claim for them.
Lost Something Or Had It Stolen?
You will need to report the loss or theft to the police or the responsible officer (i.e. - aircraft, vessel, train, motor coach or hotel representative) within 24 hours of noticing the loss and obtain a written report.
Lost Credit Cards/Travellers' Cheques?
Due to privacy requirements you need to contact your credit card/travellers cheque company directly to cancel or replace credit cards and travellers' cheques.
Contact the international operator and ask to make a collect call to the appropriate phone number.

Before You Travel
Subscribe to smartraveller.gov.au to receive travel advice and warnings every time an update is made.
Airline/Travel Tickets?
The quickest way to replace your tickets is to contact a local office of your airline/tour operator or to call your Travel Agent. If you still have difficulties please call OMEGA and they will assist you.
Passports/Visas?
Contact the local Embassy or Consulate or alternatively call OMEGA and they will advise you about what to do to arrange replacements.
Just in Case...
Your bags are delayed, pack a change of clothes and toiletries in your hand luggage and always carry your travel documents and passport with you while travelling.
Obtain Reports And Keep Receipts
If you intend to lodge a claim, reports from doctors, police, airlines and receipts for purchases and expenses that you will claim for, will be required in order to claim. Ensure you keep all receipts and obtain copies of any reports.
Never Leave Luggage In A Motor Vehicle Unattended Always ensure valuables are in a safe and secure place.
For travel advice, visit smartraveller.gov.au . It's a must see destination.