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QBE TRAVELLERS EMERGENCY ASSISTANCE OMEGA
It’s not just the financial impact when disaster strikes.
Not all hospitals are like the ones at home. Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don't speak English and equipment is limited to a stethoscope and a bandage. Or even just simply trying to rearrange your disrupted travel plans. Sometimes you just need help. QBE's inhouse travellers' assistance team OMEGA has been providing assistance to travellers in need since 1992. OMEGA is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year. They are able to make decisions about your situation and can provide assistance with things such as:
Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
Please take the Certificate of Insurance and emergency assistance information with you on your trip. It is important to read this information and your Product Disclosure Statement and Policy Wording before you leave.
If you are in any of the following countries please use the toll free numbers below:
OMEGA Phone: 61 +3 +8805 2800 Fax: 61 +3 +8805 2815 email: omega@qbe.com WITHIN AUSTRALIA 1300 555 019 - OMEGA Emergency Assistance 1300 791 948 - Claims 1300 791 948 - Customer Service 1300 791 948 - Medical Services Completed Claim Forms should be forwarded to: QBE Travel Claims Department P.O. Box 12090 Melbourne VIC 8006 Australia Need To See A Doctor or Dentist? Obtain a recommendation from friends, relatives or the place where you are staying. Obtain a report from the physician or dentist stating the nature of the condition and the cause. Contact OMEGA as soon as possible. Keep receipts for payments made and submit a claim form when you return. Hospitalised? Call OMEGA immediately so that they can monitor your condition and liaise with the hospital and if necessary arrange to have you brought home by their OMEGA Medical team. When you call OMEGA will need to know names, phone and fax numbers for:
Immediately advise the carrier and obtain written acknowledgement from them that you have reported that your luggage has not arrived. If it has been delayed for 10 hours and you need to purchase essential clothing and toiletries please keep all the receipts so that you can claim for them. Lost Something Or Had It Stolen? You will need to report the loss or theft to the police or the responsible officer (i.e. - aircraft, vessel, train, motor coach or hotel representative) within 24 hours of noticing the loss and obtain a written report. Lost Credit Cards/Travellers' Cheques? Due to privacy requirements you need to contact your credit card/travellers cheque company directly to cancel or replace credit cards and travellers' cheques. Contact the international operator and ask to make a collect call to the appropriate phone number.
Subscribe to smartraveller.gov.au to receive travel advice and warnings every time an update is made. Airline/Travel Tickets? The quickest way to replace your tickets is to contact a local office of your airline/tour operator or to call your Travel Agent. If you still have difficulties please call OMEGA and they will assist you. Passports/Visas? Contact the local Embassy or Consulate or alternatively call OMEGA and they will advise you about what to do to arrange replacements. Just in Case... Your bags are delayed, pack a change of clothes and toiletries in your hand luggage and always carry your travel documents and passport with you while travelling. Obtain Reports And Keep Receipts If you intend to lodge a claim, reports from doctors, police, airlines and receipts for purchases and expenses that you will claim for, will be required in order to claim. Ensure you keep all receipts and obtain copies of any reports. Never Leave Luggage In A Motor Vehicle Unattended Always ensure valuables are in a safe and secure place. For travel advice, visit smartraveller.gov.au . It's a must see destination. |
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Matters You Need To Know About |
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Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 14 days of receiving the Certificate of Insurance and obtain a full refund, provided no right or power has been exercised under it by you (eg no claim has been made) and your trip has not commenced. QBE's Distributor will arrange for a refund of the amount payable within 15 business days of you cancelling your policy. The Cooling Off Period does not apply to policy or trip extensions. |
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Confirming Transactions ... A Certificate of Insurance must be issued once you have completed your application form and you have paid the appropriate premium. If you want to confirm a transaction, for example whether the Certificate of Insurance has been issued, then you may contact us in writing or by phone |
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General Advice Warning [GAW] the advice has been prepared without taking into account the clients needs, objectives or financial situation. You should read the Product Disclosure Statement [PDS] relating to the product before making any decision about whether to acquire the product. You should be aware that exclusions do apply. For detailed information about the benefits, exclusions, and the process for making a claim please read the full Policy Wording attached to the policy |
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Global Surf Travel Pty Ltd (ABN 79 083 338 649) is an Authorised Distributor for QBE Insurance (Australia) Limited (ABN 78 003 191 035) AFSL 239545 Financial Services Guide
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